Hospital hospitality: rules of engagement for a better patient-centered experience

Genevieve Conroy, is chief experience officer, Broward Health Medical Center

Chris Evert Children's Hospital

SunSentinal-SJuly 8, 2012 • By Cindy Kent • Sun Sentinel

Genevieve Conroy is trying to bring hospitality-style people skills as chief experience officer at Broward Health Medical Center, Chris Evert Children's Hospital.

She's been in the position at the Fort Lauderdale hospital about three months and though the medical industry is new ground for Conroy, working with people isn't. She was regional director, sales, marketing and service for The Ritz-Carlton.

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